You are required to pay within 7 days of the cleaning date. GoCardless is our only payment method unless agreed otherwise. Customers will be required to set up GoCardless so we can collect after each visit. We do accept payments by cash or cards should you be at home. Details are available on our websites payment page.
If non payment exceeds 28 days Probitas Cleaning will add a late payment charge of £3.00 per month to cover additional administrative costs. If you fail to pay your invoice within the stated times above and the invoice continues to be unpaid for more than 28 days Probitas Cleaning reserve the right to suspend your cleaning or replace your place on the round with another customer. If we then fail to receive monies owed within 60 days we have the right to recover the debt, you will be liable for all related charges, including our administrative charge of £100 and any other fees.
Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and very low temperatres. High winds and deep snow do effect our services & schedule.
Ingress & Egress
Should we be unable to access any part of your proprty due to locked gates we will only clean the accessible areas such as the front & sides and charge accordingly. We might be unable to return to clean the restricted area until the next scheduled clean. To avoid this please ensure that we have your correct phone number for our sms text reminder service we send out the eveming before each visit. If you are going on holiday just left us know by email or text and we will "miss" the clean.
If we deem it safe to do so our operators will gain access to your property by unlocking your access gate. If you do not wish us to do this please let us know.
We will endeavour to clean all windows, but if we deem any window(s) to be inaccessible or unsafe to clean, we will not clean them.
Please do not ask our window cleaners to carry out unsafe working practices. They do not use ladders or climb over fences, roofs and garages.
Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property we will be unable to clean it. We do not bring our hoses through your property or climb over fences. We do offer a "front windows only" service for properties with no rear access.
Probitas Cleaning ask for window cleaning customers to state clearly if the services requested are intended as a "one off clean". If not it is assumed a verbal maintenance contract has been initiated for a 6 or 12 weekly window cleaning and you will be obliged to have a minimum of 2 cleans before cancellation of the services can be requested. The total price for the 2 cleans will become payable in full if you cancel our services before the 2 cleans have been completed
If you are a domstic customer that agreed to a 6 or 12 weekly all year round service and you choose to postpone the cleaning throughout the winter months, you will be charged the "First Clean" rate for the first re clean, one service is re-established.
We maintain a regular schedule to the best our circumstances allow however factors such as public holidays, bad weather, staffing levels etc, it is not always pssible to supply an exact date.
Our regular window cleaning round is approximately 6 or 12 weekly. Holidays, sickness and bad weather can effect our schedule.
Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascias, guttering/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flacking paint, open/broken trickle/vents etc
Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off its because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses its adhesion.
Scratched window sills: Over time your upvc window frames will start to oxidise and slowly lose their colour. Your window sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact its just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to "as new" condition.
Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel we have caused damage to your glass we will bring over a brush and ask if you can scratch the glass again. If you succeed we will pay to replace the glass.
48 Hour Guarantee
Probitas Cleaning offer a 48 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean for free. Call, sms or email to book a free re-clean. A call-out charge maybe applied if we return to clean and we find its the inside of the windows that are dirty or the double glazed unti has failed and the dirt is on the inside of the unit.
Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause light spotting. Leaching can also occur from trickle vents, beading and heavy soiled frames, however in most cases this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.
If you wish to cancel our services, you must provide at least 1 days notice via post, email or sms before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled in this period.
Probitas Cleaning will send an SMS text message the evening before the day of your cleaning to remind you to unlock your gates and close your windows/vents for the day. Any cancellation message returned may not be received or acted upon.